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Black Zarak
Title: Big Coffin Hunter
Joined: Feb 01 2006
Location: Phyrexia
Posts: 4098
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So my 360 decided to red-ring today (and to everyone who has to say "That's what you get for buying a 360!", go fuck yourselves) and rather than just go out and buy a new one (which I may very well do if I can't get any straight answers from anyone), I thought I'd try to get it fixed. Two problems though, one the Xbox site and help line have just been running me in circles as to where to send it to be fixed (and now the site is just saying "error" everytime I try to click "New repair") and I never sent in my warranty. Someone told me however that Microsoft recently extended their warranty to all 360s, regardless of when they were purchased, whether you warrantied them, etc. Anybody got answers to either of these queries?
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REVIEWS, LEGOS, NONSENSE Check out Zarak's Barracks!
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erock
Title: likes to party
Joined: Dec 21 2007
Location: Phoenix. its hot outside
Posts: 1219
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Happened to my friend two weeks ago. He called some 1-800-4MYXBOX number, registered his xbox and they sent him the packing stuff to send it in. 2 weeks later he got a brand new xbox.
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Black Zarak
Title: Big Coffin Hunter
Joined: Feb 01 2006
Location: Phyrexia
Posts: 4098
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Really? I called the number and after taking my information and telling me it was transferring me to a representative, it hung up on me. I'm hoping that's just because it's the weekend and maybe if I call back on Monday, I'll get somebody.
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REVIEWS, LEGOS, NONSENSE Check out Zarak's Barracks!
"Let that be a lesson to you, your family and everyone you've ever known..."
"Thanks to denial, I'm immortal!" |
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username
Title: owner of a lonely heart
Joined: Jul 06 2007
Location: phoenix, az usa
Posts: 16127
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yeah, no one likes working weekends. im guilty of hanging up on people but i work in collections so it doesnt matter.
but in answer to your question, yes, MS did extend the warranty on ALL 360's an additional 3 years from their original warranty. this was 1.5 years ago i think.
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| Klimbatize wrote: |
| I'll eat a turkey sandwich while blowing my load |
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erock
Title: likes to party
Joined: Dec 21 2007
Location: Phoenix. its hot outside
Posts: 1219
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Try on a weekday and maybe youll have success. He just stated he got the 3 rings and not 4 registered it and they sent him packing materials.
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Murdar Machene
New Member
Title: bimmy
Joined: Nov 06 2005
Location: the black warriors turf
Posts: 3207
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That's what you get for buying a PS3!
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Scott
Joined: Sep 02 2007
Posts: 79
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Microsoft's customer service is horrible. Last time I sent in my 360 I got hung up on twice; once after being put on hold for over an hour. Another time I was put on hold for over an hour and then someone who spoke no English picked up, so I had to hang up.
I hate to say it, but your best bet is to be unruly from the start. And tell them about being hung up on before. Tell them you want free stuff and they'll send you a Microsoft-published game.
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Black Zarak
Title: Big Coffin Hunter
Joined: Feb 01 2006
Location: Phyrexia
Posts: 4098
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Well, since their website gives me errors and the help line hangs up on me, I sent a somewhat angry email to them through their "Trouble-shoot via email" option so maybe somebody will get the point. Either way, I'll call back Monday and unleash my fury.
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REVIEWS, LEGOS, NONSENSE Check out Zarak's Barracks!
"Let that be a lesson to you, your family and everyone you've ever known..."
"Thanks to denial, I'm immortal!" |
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Knyte
2010 SLF Tag Champ*
Title: Curator Of The VGM
Joined: Nov 01 2006
Location: Here I am.
Posts: 6749
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Have you tried the "Towel" fix?
Turn it on, then while it is still on, wrap it tightly in a towel. Let it sit for an hour or two, then turn it off, unwrap it, and let it cool off overnight. (It will be hot!)
Then try to turn in the next morning and see what it does.
Sounds crazy, but it works. Ask Asmodeous, he's done it.
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Char Aznable
Title: Char Classic™
Joined: Jul 24 2006
Location: Robot Boombox HQ
Posts: 7542
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All it does is re-melt the heatsink paste, though. And it can scorch other components. So, it might not work, it might work for a while, or you might be good for a long while.
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Black Zarak
Title: Big Coffin Hunter
Joined: Feb 01 2006
Location: Phyrexia
Posts: 4098
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If it doesn't work, will Microsoft be able to tell/not repair it then? Probably not, I know, but I gotta be sure before I try.
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REVIEWS, LEGOS, NONSENSE Check out Zarak's Barracks!
"Let that be a lesson to you, your family and everyone you've ever known..."
"Thanks to denial, I'm immortal!" |
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Char Aznable
Title: Char Classic™
Joined: Jul 24 2006
Location: Robot Boombox HQ
Posts: 7542
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Nah, it'll look like an overheat.
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FNJ
2010 SLF Tag Champ
Joined: Jun 07 2006
Posts: 12294
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go to sams, buy a new one. put your old one in the box and return it, tell them it isn't working.tell them you dont want a replacement, you just want your money back. give them the receipt. they'll open it up, make sure everything is there, and refund you.
this wont hurt anyone because they defect it out of their system. claims ships it to microsoft, who refurbs it and resells it.
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Black Zarak
Title: Big Coffin Hunter
Joined: Feb 01 2006
Location: Phyrexia
Posts: 4098
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Well, I'm not quite bold enough to try JEW's method, but I'll try the towel tonight and tell you how it went tomorrow. Wow, that sounds bad out of context.
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REVIEWS, LEGOS, NONSENSE Check out Zarak's Barracks!
"Let that be a lesson to you, your family and everyone you've ever known..."
"Thanks to denial, I'm immortal!" |
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FNJ
2010 SLF Tag Champ
Joined: Jun 07 2006
Posts: 12294
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theres nothing bold about it. half the time the guy checkimg it will know what youre doing and just not give a shit. its not even like its a loss prevention issue, because when tjey ship it out to microsoft, they get the credit for it.
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erock
Title: likes to party
Joined: Dec 21 2007
Location: Phoenix. its hot outside
Posts: 1219
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The towel thing can fuck it up really badly. But then again its already dead and i have heard stories of people getting months of use from toweled xboxes. Might as well try it after a weekday call to the xbox line though.
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username
Title: owner of a lonely heart
Joined: Jul 06 2007
Location: phoenix, az usa
Posts: 16127
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| Black Zarak wrote: |
| Well, I'm not quite bold enough to try JEW's method, but I'll try the towel tonight and tell you how it went tomorrow. Wow, that sounds bad out of context. |
pussy
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| Klimbatize wrote: |
| I'll eat a turkey sandwich while blowing my load |
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Blackout
Title: Captain Oblivious
Joined: Sep 01 2007
Location: That Rainy State
Posts: 10376
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What's stopping you from painting the ring green?
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FNJ
2010 SLF Tag Champ
Joined: Jun 07 2006
Posts: 12294
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you win the internet today
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Asmodeous667
Title: Keeper of the briefcase
Joined: Nov 13 2007
Location: The Alaska tundra
Posts: 149
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If you do the towell trick, I don't reccomend letting it sit for an hour. I let mine run for 20 minutes. That will get it plenty hot. Then you should be able to get back to playing in about 3 or 4 hours. This is by no means a permenant fix though. I've still gone through 3 of the damn systems. It makes for a nice fix while you wait for your cardboard coffin to arive though....
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Good....... Bad......... I'm the guy with the gun
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Black Zarak
Title: Big Coffin Hunter
Joined: Feb 01 2006
Location: Phyrexia
Posts: 4098
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Well, they're sending me a box for it after I talked to a woman I could barely understand at times on their helpline for a surprisingly short amount of time. Quick question, do they send back your original hard drive, or am I going to have to do everything I've done in every game I've played all over again?
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REVIEWS, LEGOS, NONSENSE Check out Zarak's Barracks!
"Let that be a lesson to you, your family and everyone you've ever known..."
"Thanks to denial, I'm immortal!" |
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FNJ
2010 SLF Tag Champ
Joined: Jun 07 2006
Posts: 12294
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just take the harddrive off and dont mail it.
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Chunx
Joined: May 23 2007
Location: CA
Posts: 192
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You will probably not get the same Xbox back.
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Black Zarak
Title: Big Coffin Hunter
Joined: Feb 01 2006
Location: Phyrexia
Posts: 4098
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Right, right. They just sent me an email explaining all that. Interesting sidenote: never tried removing my hard drive before today.
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REVIEWS, LEGOS, NONSENSE Check out Zarak's Barracks!
"Let that be a lesson to you, your family and everyone you've ever known..."
"Thanks to denial, I'm immortal!" |
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Syd Lexia
Site Admin
Title: Pop Culture Junkie
Joined: Jul 30 2005
Location: Wakefield, MA
Posts: 24883
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