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Joined: Aug 05 2008 Location: CA Posts: 867

Just wondering if anyone that has Comcast is experiencing this. I just switched to Comcast at the end of November. Ever since I switched every Sunday around 4pm my connection gets super super slow and it pretty much stays that way until sometimes Monday around 9am-11am.

It's bullshit, Sunday is one of the only days I have time to raid in WoW. My Troll Death Knight, Keylogger, needs Moarr epics. It's just not fair to him, how is he supposed to sit around in Dalaran looking cool and being bored if he can't raid?

Joined: Dec 06 2007 Location: Connecticut Posts: 11244

First of all, Comcast is open on Sundays.

Second of all, you need to make sure that you have their "high speed" connection. Having a cable modem doesn't mean it is going to run high speed.

Do this test 3 times and report your speeds.

http://www.speedtest.net

Use the server closest to you.

Joined: Aug 05 2008 Location: CA Posts: 867

GPFontaine wrote:

First of all, Comcast is open on Sundays.

That was sarcasm...

GPFontaine wrote:

Second of all, you need to make sure that you have their "high speed" connection. Having a cable modem doesn't mean it is going to run high speed.

I Know, and I do have high speed Internet. I experience no problems any other day of the week. It always happens around Sunday afternoon at 3pm -4pm.

GPFontaine wrote:

Do this test 3 times and report your speeds.

http://www.speedtest.net

Use the server closest to you.

6521 KBPS
6171 KBPS
7756 KBPS

It's just odd that it happens around the same time each week consistently.

Joined: Dec 06 2007 Location: Connecticut Posts: 11244

Probable Muppet wrote:

GPFontaine wrote:

Do this test 3 times and report your speeds.

http://www.speedtest.net

Use the server closest to you.

6521 KBPS
6171 KBPS
7756 KBPS

While those numbers are plenty fast, they are not Comcast's fastest's line speeds.

I usually get between 18000 and 22000.

Next time that you have a WoW issue, try that speed test. If the numbers remain the same, then it is a WoW problem. If the numbers go down, it may be a Comcast problem.

Posted: Jan 05 2009 12:34 pm

What did you switch to Comcast from? I had Comcast for two and half years and hated it. Their customer service and service in general is horrible. Me and my roomies had many complications with them and just last summer switched to Verizon and it is leagues better.

Comcast is lazy because they feel they monopolize the market (in some areas they really do).

I suggest changing to Verizon if at all possible as they also use the speedy fiber optics cables (Fios).

Joined: Apr 14 2006 Location: Lake Michigan Posts: 3332

If you live in an apartment building, it could be getting bogged down from net traffic within the building if everyone is accessing it at the same time.

When I used to live in an apartment I had a similar problem to that - eventually more people than the building was set up for were hooked in, and since they were hooked up with a bunch of splitting cables the signal deteriorated.

Posted: Jan 05 2009 02:26 pm

Yeah, I get that problem, plus im at the edge of the signal, too. My Xbox 360 gets it the worst, it takes up to like 15 minutes to get the first Halo match because there are a lot of people on the server. I dont really have that problem anymore though, as my attention to that game has diminished heavily.

My grandparents are having problems with Comcast too, but just their phone service.

Joined: Aug 05 2008 Location: CA Posts: 867

It's not WoW, I know how to differentiate, it’s not my router either, it appears to be the ISP.

Andrew Man wrote:

What did you switch to Comcast from? I had Comcast for two and half years and hated it. Their customer service and service in general is horrible. Me and my roomies had many complications with them and just last summer switched to Verizon and it is leagues better.

Comcast is lazy because they feel they monopolize the market (in some areas they really do).

I suggest changing to Verizon if at all possible as they also use the speedy fiber optics cables (Fios).

I had Qwest, which was consistently slower than comcast is. I have had Comcast in the past and I have experienced customer service issues with them but never any huge service issues like this.

Posted: Jan 05 2009 03:22 pm

Yea I really never had a good experience with Comcast and was thrilled when Verizon told us there services reached us.

Joined: Dec 06 2007 Location: Connecticut Posts: 11244

Probable Muppet wrote:

It's not WoW, I know how to differentiate, it’s not my router either, it appears to be the ISP.

Andrew Man wrote:

What did you switch to Comcast from? I had Comcast for two and half years and hated it. Their customer service and service in general is horrible. Me and my roomies had many complications with them and just last summer switched to Verizon and it is leagues better.

Comcast is lazy because they feel they monopolize the market (in some areas they really do).

I suggest changing to Verizon if at all possible as they also use the speedy fiber optics cables (Fios).

I had Qwest, which was consistantly slower than comcast is. I have had Comcast in the passed and I have experienced customer service issues with them but never any huge service issues like this.

If you really think it is your ISP, then you should prepare to ask them to do a few things.

1) Test their throughput and verify your speed.
2) Verify that your equipment is adequate for the line speed that you have been rated for.

Posted: Jan 05 2009 07:39 pm

I think Comcast tech support hates me, because I'm the guy that calls to bitch at 3am on a Sunday night when my internet goes down, because they are doing "scheduled maintenance".

Joined: Aug 05 2008 Location: CA Posts: 867

Magically today:

15555 KBPS
16895 KBPS
16340 KBPS

Same crap, every Sunday.

Edit: Just did another round

17601 KPBS
16743 KBPS
18056 KBPS

Posted: Jan 05 2009 08:22 pm

Probable Muppet wrote:

Magically today:

15555 KBPS
16895 KBPS
16340 KBPS

Same crap, every Sunday.

Edit: Just did another round

17601 KPBS
16743 KBPS
18056 KBPS

Too bad, you can only use 12500 of that max. All cable modems only have a 100 MBPS ethernet connection on them. (In this case, the MBPS stand for MegaBITs Per Second and not MegaBYTES per second.)

So a 100 Megabit connection is only really 12.5 Megabytes of transfer.

We won't get any faster until Comcast starts handing out modem with Gigabit ethernet, instead of the standard 100 Megabit ones. Not too mention, you would need to have a Gigabit ethernet connection on your PC as well. (Which most motherboards made in the last 5 years have standard, but most routers and hubs are 10/100 and not 10/100/1000 which would make use of the Gigabit speed.)\

I use a 10/100 router for the internet connection, but have it upload into a Gigabit switch, so all my PCs at home can share files at full 1000 MBPS speed. (Well, as fast as they can go anyways, since 1000MBPS is faster than most Hard Drives can read and write.)

Joined: Aug 05 2008 Location: CA Posts: 867

Ok, Well I just got my Comcast Bill when I got home too, keep in mind I have only had Comcast for 1 month.

(paraphrased obviously)
"Your account is passed due"

Previous Balance 299.96 (Nov 25 - Dec 24)
Pending Balance 147.62 (Dec 24 - Jan 25th)
Balance due by 1/9/08 or service is suspended: $447.58

Joined: Aug 05 2008 Location: CA Posts: 867

Knyte wrote:

Probable Muppet wrote:

Magically today:

15555 KBPS
16895 KBPS
16340 KBPS

Same crap, every Sunday.

Edit: Just did another round

17601 KPBS
16743 KBPS
18056 KBPS

Too bad, you can only use 12500 of that max. All cable modems only have a 100 MBPS ethernet connection on them. (In this case, the MBPS stand for MegaBITs Per Second and not MegaBYTES per second.)

So a 100 Megabit connection is only really 12.5 Megabytes of transfer.

We won't get any faster until Comcast starts handing out modem with Gigabit ethernet, instead of the standard 100 Megabit ones. Not too mention, you would need to have a Gigabit ethernet connection on your PC as well. (Which most motherboards made in the last 5 years have standard, but most routers and hubs are 10/100 and not 10/100/1000 which would make use of the Gigabit speed.)\

I use a 10/100 router for the internet connection, but have it upload into a Gigabit switch, so all my PCs at home can share files at full 1000 MBPS speed. (Well, as fast as they can go anyways, since 1000MBPS is faster than most Hard Drives can read and write.)

Ok, the point being though is it is unbelievably slow every Sunday. It takes sometimes up to a minute to load threads on this forum. Sometimes it's relatively normal but still noticeably slower than normal, but other times a minute per page. Huge spikes there.

Posted: Jan 05 2009 09:58 pm

Another funny story with Comcast.

When we had it our internet would go down so often that my roommate would call them and chew em out upon opening the bill. As a result he managed to get our bill discounted quite often.....in the end however it did not matter much as the service was still so fucking mediocre.

Joined: Dec 06 2007 Location: Connecticut Posts: 11244

Knight is correct about the speed. There are hardware maximums. In this particular case though the comparative speed is the issue at hand, not the maximum throughput.

Ethernet (10base-X) 10 Mbit/s 1.25 MB/s
Fast Ethernet (100base-X) 100 Mbit/s 12.5 MB/s
Gigabit Ethernet (1000base-X) 1,000 Mbit/s 125 MB/s

Comcast offers me 16Mbit/s = 2 MB/s with burst speeds up to 22Mbit/s = 2.75 MB/s

Ask them what speeds they offer you.

Joined: Dec 05 2008 Posts: 32

Ahhh good ol' Comcast. Where you can occasionally pay for the low end service and through the miracle of terrible service, get speed of 32000, 28000, and 29000 (my actual numbers from a month or so ago) going from Grand Rapids to Seattle on the next to lowest end service. Other days you cant even connect for no apparent reason despite the help lines assurances there arent any outages.....

Posted: Jan 09 2009 01:42 am

Apparently, now Comcast is trying to get me kicked off their service even faster.

They just sent me this offer:

Quote:

Extreme 50 (up to 50 Mbps download)
premium movie network(s) included.
If you’re looking for the fastest Internet speeds out there, you’ll want the Extreme 50 service. It blows the doors off of other high-speed Internet connections with speeds up to an incredible 50 Mbps. It’s perfect for hard-core gamers, households with several computers or online devices and tech-savvy Internet users who crave the fastest speeds. Multiple online users can simultaneously game in real-time, upload and share high-resolution multi-media files, stream and download HD movies – all at unbelievable speeds. $139.95 per month.
A Comcast leased modem is required. The $3.00/month

Great, so I can hit your (extremely well hidden in fine print new) limit of 250GB a month even faster!

The 250GB cap isn't even in the listed "Terms and Conditions" for the deal.

Quote:

Not all services available in all areas. High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Prices shown do not include equipment and installation charges or taxes. Many factors affect speed. Actual speeds vary and are not guaranteed. Cable modem required. Not all features, including McAfee, compatible with Macintosh systems. McAfee value based on retail price of product sold separately. Pricing, services and features subject to change. Please call your local Comcast office for restrictions and complete details about service, prices and equipment. Comcast ©2008. All rights reserved. All other trademarks are the property of their respective owners.

Fuck You, Comcast.

2011 SNES Champ Joined: Dec 04 2006 Posts: 1929

250GB a month??? My cap is 20GB download and 10GB upload. The first month I didn't know that and had 80GB download and a 50$ fee.

My internet is quite cheap though, and relatively fast too (up to 800 kbps on downloads I think)