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Joined: Dec 06 2007 Location: Connecticut Posts: 11244

Sometimes I fucking hate my job.

Two weeks ago I setup a computer for a client.

Wednesday & Thursday Emails:

User wrote:

Any chance we can get together (just briefing) to help me with a few more computer things

GPFontaine wrote:

Can you please be more specific about what type of support you need?

User wrote:

I have several questions... about the network , email questions, and transferring files.

GPFontaine wrote:

Please ask them now so that I can come prepared.

User wrote:

Ask who what?

GPFontaine wrote:

I am asking you to communicate directly to me, you do not need to contact anyone else at this point. I would like to know what computer questions you have in advance so that I can come prepared to answer them. Please email me the questions you would like me to answer so that I can correctly answer them.

User wrote:

Some questions about the network, email questions, and transferring files. I am sure they are just general questions that will be easier discussed when we get together than spelling them out in an email. Can we make arrangements to get together?

I responded to the last message with a phone call.

I told the user that I was happy to come down to help, but I needed to know what I was going to be doing and what was wrong. They asked me about a folder on their computer that was new to them, I explained what it was and why it was there. They told me that they really just wished I could come and showed them. I told them that I couldn't come down without having an actual technical problem that needed fixing.

They told me how I was rude and they didn't like my attitude. They went on about me being the worst tech they have dealt with and that they didn't want me to come because they didn't like me. I offered my manager's information and that I would have him get in touch.

A day passed...

My supervisor told me that that I allowed this to escalate and that I shouldn't allow things like this to occur in the future. If it happens again "bad things". This topic was not up for debate.

A half an hour later...

The graduate students from another department came to my office and knocked on the door. They brought me a card and a gift box and told me how happy they were that I support them. 24 of them signed the card and they got me fresh baked cupcakes from a local bakery.

An environment like this can make someone go insane.

Joined: Feb 24 2006 Posts: 2578

You should go eat the cupcakes in front of the supervisor. Smile

Posted: Jun 06 2008 05:21 pm

Make sure to save one to shove in his face.

Posted: Jun 06 2008 05:26 pm

I once had an internship at a University's computer center. I have had the utmost respect for tech support guys ever since. I guess the only reason none of them has gone on a rampage yet is that FPSs make for great anger management.

As for your unsatisfied client, I'd suggest reading BOFH to get some ideas, but that would probably end with "bad things".

Posted: Jun 06 2008 05:54 pm

You ever had to do tech support for old people? Mad

Posted: Jun 06 2008 06:34 pm

My buddy's mom was a tech support once. She told a dude to right-click on the screen...so he wrote 'click' on the screen...

2010 SLF Tag Champ Joined: Jun 07 2006 Posts: 12294

I had a fun time today trying to explain to a guy why I couldn't give him a new remote control for his TV, because the TV was over a year old.

Posted: Jun 06 2008 07:09 pm

I have similar problems at my job with people not knowing a thing about computers. Agents from North Carolina (They have really weird accents there) call in and wonder why their desktops are upsidedown, then I try to explain to them to left click the desktop and graphic options then rotate and set to normal. Not only are they computer illiterate but now its upside down...thank god the other 7 hours are spent on this forum.

Posted: Jun 06 2008 07:23 pm

Ahh man, I had a job in high school calling people over the phone to do surveys. Like, surveys for the local news station, or surveys from their bank, etc. We weren't selling anything at all, but most people just assumed we were telemarketers and hung up on us. Or just didn't care about surveys and hung up on us anyway. :/ I actually got cursed out more than once, which was a bit surprising for a 16-year-old girl. o.o

Anywho, I remember that one of the guys who worked there, swear to god, called a woman who was more than willing to do the survey about her recent visit to the bank, The survey takes about five minutes or so and just has the person rate different aspects of the visit on a scale of 1 to 5. The woman actually made her way through the whole survey, albeit it took the guy about 10 minutes to finish the survey with her. He kept stopping and saything things like, "um, ma'am, if you are busy we can call back another time..." and "If you can't complete the survey now, really ma'am, we can call back at a more convenient time..." When he finally finished the survey with her and hung up, we all figured out what had happened. Yeah, I think you can guess. She was having sex while doing the survey.

... my only thought was that I felt bad for the guy. I mean, how uninteresting are you in bed that your girlfriend/wife feels the need to complete phone surveys about her bank visits while you're busy screwing her?

Posted: Jun 06 2008 09:23 pm

ross_rifle113 wrote:

My buddy's mom was a tech support once. She told a dude to right-click on the screen...so he wrote 'click' on the screen...