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Joined: Jun 08 2010 Location: Termina Field Posts: 1541

Well, it started when I updated my video hardware drivers, once I had finished updating, I restarted the computer as you would, and as soon as the 'Starting Windows' screen passed, all I get is a blank screen.

All in all, you're just another brick in the wall.

*USEFUL INFORMATION*
OS: Windows 7 Home Premium 32-bit
Graphics Cards: Two: a Nvidia GeForce GT 130M and a Integrated Intel card.
Laptop Model: Acer Aspire 5935G

Cannot provide much more, since I cannot access windows.

Posted: Dec 29 2010 01:17 pm

About all I feel comfortable suggesting is that you try to boot in safe mode. If you can do this, you should be able to access System Restore and rollback to a checkpoint before you updated your drivers.

Sir GPFontaine will probably have a better answer on what to do or what could be causing the problem. However, trying to boot in safe mode to access system restore shouldn't hurt anything.

Posted: Dec 29 2010 03:35 pm

If you are running in XP, it is quite possible that the new drivers are trying to run in a resolution that your latop doesn't support. So, in this case, Preng is correct. Boot into safe mode first. If you can, make sure your "desktop settings" (Right click anywhere on the screen to access).

And, then try to reboot again into normal mode. If that doesn't work, then try to roll back the drivers in safe mode.

Joined: Jun 08 2010 Location: Termina Field Posts: 1541

Preng wrote:

About all I feel comfortable suggesting is that you try to boot in safe mode. If you can do this, you should be able to access System Restore and rollback to a checkpoint before you updated your drivers..

Tried to enter safe mode, it loaded, I saw my mouse cursor for a few seconds, and then the computer reset itself.

Posted: Dec 30 2010 11:02 am

If you cannot get into safe mode, then that is a serious problem under XP. If you have a XP install disc, there is an option to repair an install, but in 7 years, I have yet to see work before my own eyes. Usually, if XP dies, you have to reformat and reinstall.

See what GP has to say before doing any rash, though. He may have a suggestion as well.

Joined: Jun 08 2010 Location: Termina Field Posts: 1541

Well, he has plenty of time, I don't have access to my computer for then days because of a NYE/NYD holiday.

Also, I use Windows 7.

Joined: Jun 08 2010 Location: Termina Field Posts: 1541

OK!
I am back at home with my computer, and can try to fix this issue. If you have any ideas I could try, tell me!

EDIT: Also, I can't use system restore. I don't have any restore points, so I /might/ be fucked. I will still wait for GPF to respond.

Posted: Jan 10 2011 12:03 pm

Try to run a repair from the Windows 7 disc.

Also, since this all started when you install video drivers, have you tried the boot option, for loading into low resolution?

Joined: Dec 06 2007 Location: Connecticut Posts: 11244

Just a recap to bring it all up to speed:

* Windows 7 Laptop
* Updated video drivers and rebooted
* Computer gets to "Windows starting screen" and then goes blank
* Safe mode gets in, but then computer reboots

Yuck...

Well, there are three things I am thinking it could be off the top of my head:

1. Hard drive issue
2. Overheating
3. OS (Windows 7) corruption

Lets eliminate a few of those options.

A. Get your Windows 7 install disk. Boot off of it. Select the language you like, and then on the next screen instead of installing, choose the Repair option. Choose the Windows OS and then select the option for the "Command Prompt". At the command prompt run the following command:

chkdsk c: /r

Let it run .
When it is done, type exit to reboot and then see if you can boot into regular mode or Safe Mode.

If you still can't get in:

B. Get your Windows 7 install disk. Boot off of it. Select the language you like, and then on the next screen instead of installing, choose the Repair option. Choose the Windows OS and then select the option for the Startup Repair. I doubt it will fix anything, but better safe than sorry. Since it probably won't fix anything, when it is done get back to this menu and select System Restore. If you can restore back prior to the driver install, you might be in good shape, although it is unlikely that this will fix your problem... it never really fixes anything, but you aren't in a position to deny any options yet.

C. Oh... you don't want to know what C is. Lets see how you do with A and B before I suggest C. No one likes C...

Oh by the way, if you were able to do A and B, you probably don't have an overheating issue... probably.

Joined: Jun 08 2010 Location: Termina Field Posts: 1541

GPFontaine wrote:

Lets eliminate a few of those options.

A. Get your Windows 7 install disk. Boot off of it. Select the language you like, and then on the next screen instead of installing, choose the Repair option. Choose the Windows OS and then select the option for the "Command Prompt". At the command prompt run the following command:

chkdsk c: /r

Let it run .
When it is done, type exit to reboot and then see if you can boot into regular mode or Safe Mode.

If you still can't get in:

B. Get your Windows 7 install disk. Boot off of it. Select the language you like, and then on the next screen instead of installing, choose the Repair option. Choose the Windows OS and then select the option for the Startup Repair. I doubt it will fix anything, but better safe than sorry. Since it probably won't fix anything, when it is done get back to this menu and select System Restore. If you can restore back prior to the driver install, you might be in good shape, although it is unlikely that this will fix your problem... it never really fixes anything, but you aren't in a position to deny any options yet.

C. Oh... you don't want to know what C is. Lets see how you do with A and B before I suggest C. No one likes C...

Oh by the way, if you were able to do A and B, you probably don't have an overheating issue... probably.

A. Will do.
B. Already tried it, however I used the 'Repair Your Computer' option in the F8 startup page.
C. Doesn't sound good.

Also, here's some potentially useful infomation:
-I can successfully run my Ubuntu Linux installation, and back up my data to my external HD, which I have done.
-I have not installed the proprietary nVidia drivers on the Ubuntu installation. Doing so seems to crash the X server on startup.
-Not too long before the issue, I ran a check disk, which found a myriad of errors and, presumably fixed them all. I checked both options in the dialog box.
-I doubt overheating is a problem. I have the computer sitting utop a laptop cooler.

Banned Joined: Sep 13 2008 Posts: 3129

GPFontaine wrote:

C. Oh... you don't want to know what C is. Lets see how you do with A and B before I suggest C. No one likes C...

that's because no one likes OS reinstalls because no one backs up their stuff

Joined: Jun 08 2010 Location: Termina Field Posts: 1541

OK! Options A and B didn't work. Crying

Joined: Dec 06 2007 Location: Connecticut Posts: 11244

Hacker wrote:

GPFontaine wrote:

C. Oh... you don't want to know what C is. Lets see how you do with A and B before I suggest C. No one likes C...

that's because no one likes OS reinstalls because no one backs up their stuff

So true... but we aren't there.... yet. That would be like option... well, not C.

Mr. Satire wrote:

OK! Options A and B didn't work. Crying

Were you able to get through both of them all the way?

Posted: Jan 10 2011 11:56 pm

Hacker said you should delete your System32 Folder. It's worth a shot.

Joined: Jun 08 2010 Location: Termina Field Posts: 1541

Well, I decided to just format and reinstall. Due to not having my upgrade disk around, I had to install Vista for the time being. Only problem: My legit OEM product key for vista isn't recognized.

I did the check disk, which fixed some disk issues, but not the problem I wanted gone. I have no System Restore points.

Joined: Dec 06 2007 Location: Connecticut Posts: 11244

Why format? Just do the reinstall first so you can get your data.

If you do format, then you really should clean the disk and repartition completely instead of just formatting.