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External HD Help


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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Dec 10 2010 07:11 pm Reply with quote Back to top

Ok Sydlexians, Assistance is requested.

My 1TB External Hard Drive was knocked off my table by my cat. All in all, you're just another brick in the wall.

It was plugged into the computer, and the USB Port on the External was knocked off the board inside the HD Case. I pulled the case apart, and can see where I could possibly reconnect everything, but its obviously not going to stay there by itself.

Does it need Soldered? Glued? or is there some other easier way to do this?

Are there any major chain of stores that could possibly replace/repair it?

Pretty much, what are my options?
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Mr. Satire
Joined: Jun 08 2010
Location: Termina Field
PostPosted: Dec 11 2010 01:57 am Reply with quote Back to top

Hmm... can you give photos of this?


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The Opponent
Title: Forum Battle WINNER
Joined: Feb 24 2010
Location: The Danger Zone
PostPosted: Dec 11 2010 02:05 am Reply with quote Back to top

The first thing you should be worried about is the integrity of the drive. Get an external HDD enclosure and make sure the entire drive still works. If the actual port fell off, it may be possible to reconnect the port, but the odds are against it if it's as bad as you say. In any event, as long as the drive itself is fine, you can just get an enclosure and use that, but it will probably be more unwieldy than the original case.


I'm not a bad enough dude, but I am an edgy little shit. I'll do what I can.
 
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@om*d
Title: Dorakyura
Joined: Jul 10 2010
Location: Castlevania
PostPosted: Dec 11 2010 11:19 am Reply with quote Back to top

I recommend getting something to hold the hard drive down so that the cat does not knock it off the table again. My cat did the same thing to a 2TB drive I had, but the drive did not survive. Alas, it was a sad day.


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GPFontaine
Joined: Dec 06 2007
Location: Connecticut
PostPosted: Dec 11 2010 11:31 am Reply with quote Back to top

Excel is correct. If the drive itself was not spinning and the head was parked, there is a good chance that the actual hard disk is fine and just needs a working enclosure. If it was on and spinning, the chances are significantly degraded unless it is a laptop drive that knows to park when it is unbalanced.

What is the make and model of the hard drive?



 
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FNJ
2010 SLF Tag Champ
Joined: Jun 07 2006
PostPosted: Dec 11 2010 01:18 pm Reply with quote Back to top

I'm pretty sure you could rip it out of that case and use it internally.


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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Dec 11 2010 07:34 pm Reply with quote Back to top

Its a WD 1TB Caviar Green. Model Number WD10EADS for the Harddrive its self.

It just had a WD External Case for it. But, the outside case had a vertical light showing how much room of the drive has been taken up. I had used almost 500GB on it, and when I plugged it in after the fall, It showed the light about half way. So I'm pretty sure the drive is A-Ok. It wasn't currently in use, no data xfering. So it shouldn't have been spinning.

For some reason it never clicked that it was an ACTUAL HD inside of it, and that I could change it out, or even put it into a desktop.

Sadly, I don't have a Desktop or a case for it, so I'll have to check around Newegg and see.

Any Suggestions? Like I said its a 1TB 3.5" Drive.

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FNJ
2010 SLF Tag Champ
Joined: Jun 07 2006
PostPosted: Dec 11 2010 11:32 pm Reply with quote Back to top

i have the same drive, I think. just get an external enclosure from best buy or something and plug that bitch in.


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The Opponent
Title: Forum Battle WINNER
Joined: Feb 24 2010
Location: The Danger Zone
PostPosted: Dec 12 2010 01:04 am Reply with quote Back to top

If the data is important and the fall was from a significant height (3 feet or more), you should get a second drive and copy your files to it as soon as possible. It's possible that the drive has some kind of internal measures to minimize damage and that the external drives are built to be more durable than the OEM internal drives that are never meant to move around much anyway, but you can't be too careful. I lost two externals to this mindset, but maybe I'm just not so lucky. I would first try to realign the connector and see if it can be snapped back into position, but if you don't trust the case anymore, nothing's stopping you from simply getting an enclosure and using that from now on. I would check local stores first just to save on shipping, but Newegg is always a good choice too.


I'm not a bad enough dude, but I am an edgy little shit. I'll do what I can.
 
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GPFontaine
Joined: Dec 06 2007
Location: Connecticut
PostPosted: Dec 12 2010 11:46 pm Reply with quote Back to top




 
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Mr. Satire
Joined: Jun 08 2010
Location: Termina Field
PostPosted: Dec 13 2010 01:29 am Reply with quote Back to top

The-Excel wrote:
If the data is important and the fall was from a significant height (3 feet or more), you should get a second drive and copy your files to it as soon as possible. It's possible that the drive has some kind of internal measures to minimize damage and that the external drives are built to be more durable than the OEM internal drives that are never meant to move around much anyway, but you can't be too careful. I lost two externals to this mindset, but maybe I'm just not so lucky. I would first try to realign the connector and see if it can be snapped back into position, but if you don't trust the case anymore, nothing's stopping you from simply getting an enclosure and using that from now on. I would check local stores first just to save on shipping, but Newegg is always a good choice too.

This. Also, regardless of the fall, if you do get it working again, back it up. I might not have failed now, but the fall might have disturbed something in the hard drive.


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Spanish Meatloaf
Title: Denim Clad Road Warrior
Joined: Feb 24 2010
Location: Olympia, WA
PostPosted: Dec 13 2010 01:36 am Reply with quote Back to top

Atma wrote:
Ok Sydlexians, Assistance is requested.

My 1TB External Hard Drive was knocked off my table by my cat. All in all, you're just another brick in the wall.

It was plugged into the computer, and the USB Port on the External was knocked off the board inside the HD Case. I pulled the case apart, and can see where I could possibly reconnect everything, but its obviously not going to stay there by itself.

Does it need Soldered? Glued? or is there some other easier way to do this?

Are there any major chain of stores that could possibly replace/repair it?

Pretty much, what are my options?


hmm.... first things first if we are going to solve this.
What color was the table?

more seriously, if it ripped the connection of the cable from the circuit board then you have a serious problem and it may be worth (pending on the contents of the drive, if it's just a bunch of porn I think you can let it go) getting a professional... or radio shack, to reconstruct the connection.


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The Opponent
Title: Forum Battle WINNER
Joined: Feb 24 2010
Location: The Danger Zone
PostPosted: Dec 13 2010 01:46 am Reply with quote Back to top

I recommend a HDD-to-USB cable set like this one. It's unwieldy compared to the dock, but it connects SATA and IDE drives just in case. It's best suited for temporary connections, so everyone who does any work in computer repair (for fun or profit) should have a set.


I'm not a bad enough dude, but I am an edgy little shit. I'll do what I can.
 
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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Dec 20 2010 07:26 pm Reply with quote Back to top

Ok, back to this again. Got the new External HD Case in, Installed the HD. But now, its not being recognized. Its saying its an UnAllocated drive, and wants me to Partion it to get a Drive letter assigned to it such as F: G: blah blah. Pictures attached, hope they help. Its listed as Disk 1.

I really don't want to Re-Format the drive. There should be roughly 500GB of Data on it. Am I fucked and lost everything? There was some important data on there (my wife's resume for one). But It seems like the drive was un-partioned.
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Spanish Meatloaf
Title: Denim Clad Road Warrior
Joined: Feb 24 2010
Location: Olympia, WA
PostPosted: Dec 20 2010 07:37 pm Reply with quote Back to top

dude, why are the frames on your windows so fucking badass? Could you Defragment the drive?


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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Dec 20 2010 07:43 pm Reply with quote Back to top

No I can't defrag it.

And its an Alienware Windows Theme. It is indeed bad ass.
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GPFontaine
Joined: Dec 06 2007
Location: Connecticut
PostPosted: Dec 21 2010 09:13 am Reply with quote Back to top

Spanish Meatloaf wrote:
Could you Defragment the drive?

GET OUT!!!
GET OUT!!!
GET OUT!!!

Hang on, I haven't been clear enough.

GET THE FUCK OUT OF THIS THREAD RIGHT NOW!

If he finds a way to defragment a drive that isn't showing data that the system can interpret, he will lose his data permanently. Defragmenting moves known data around into known free space. On drives that can't interpret all free space and data, things just get moved. If he is able to fix the FAT or whatever other problem is found, then he still will have no data because it will be jumbled up.



Atma,
At this point, if the drive is still spinning up, but is not clicking, you should consider data recovery programs.

Here is a free one:
http://www.piriform.com/recuva

Do not reformat, do not alter anything on the drive. Simply copy your data off if you can. Also, turn off system restore while you are doing any work with the old drive.

If you are having trouble finding your files, read this and see if it helps:
http://www.piriform.com/docs/recuva/using-recuva/recovering-files-from-damaged-or-reformatted-disks



 
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The Opponent
Title: Forum Battle WINNER
Joined: Feb 24 2010
Location: The Danger Zone
PostPosted: Dec 21 2010 09:28 am Reply with quote Back to top

Does it still work in the old case? If not, since no partitions are showing up, the most common cause in my experience is that the master boot record is damaged. I can't explain the finer points of hard drive structure here, but without a working MBR, you won't be able to do anything with your drive, even if you don't boot from it. Read more here if you're so inclined. Luckily, if this is the case, there's a duplicate MBR on your drive that can in most cases be copied to the broken one. If this is the case, copying it will instantly restore your partitions. The above link explains that you can use FIXMBR within the recovery console with the Windows CD or, since you're using Windows 7, the same tool in the Repair Your Computer option in the boot menu to repair the MBR. I would not do this unless I was absolutely sure the MBR needs fixing, which you can't check with FIXMBR. As written in the link above, the only way to do that is to look at your hard drive with a hex viewer, which I don't think the recovery console has.

When the recovery console doesn't do it, I've always used Active@ Partition Recovery to restore it. It costs $40, but it's worth every last cent as it has worked in the worst of times for me. (In the past, I've used the DOS version of Partition Table Doctor for MBR and boot sector recovery, but they don't sell it anymore.) Download the demo and see if you have the option to restore the MBR. You won't be able to copy the backup to the original if neither one is valid. In this case, you will have the option to write a generic MBR to the drive, which should be fine if it wasn't formatted in a special way (e.g. RAID). Whatever you do, make a backup (dump) of the MBR and the partition table first in case something goes wrong.

If you can't or don't have to restore your MBR, see if scanning for partitions reveals files you need. This will probably not work since you have no visible partitions whatsoever at this point, but if you can do it with the demo it's worth a try. Most likely, you will see a bunch of partitions that you never remember creating and look eerliy similar to each other; this is normal. Only one of them will be the one you want, which will be rated by Partition Recovery as a best match. Normally, you'll need to delete partitions to restore the one you're looking for, but again, since you aren't seeing any, this isn't a problem at this point. And you can always restore your partition table backup if you need to. But since you're being asked to format the drive by Windows, I would recommend holding off on this until the MBR is confirmed to be working. If it is working before you try this, then it could be that the partition table needs fixing. Let me see the result of a QuickScan before you try recovering.

Finally, if at all possible, get a drive bigger than the one you're recovering (1.5TB in this case should do it) and dump a disk image to it before doing anything else. It will take an eternity with a 1TB, but doing it will give you absolute safety however you choose to operate, so ask yourself if the data is really that important. I'm guessing it is. And if everything does turn out alright, you can always return or sell the drive in the end.

Also, since your disk is in disrepair, never do any other operations on it, defragging and formatting especially, until it's fixed. Don't even try something like that after it's fixed, because next you'll need to copy all of the files out to another drive and get a new one to replace the one you're recovering.


I'm not a bad enough dude, but I am an edgy little shit. I'll do what I can.
 
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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Dec 21 2010 03:05 pm Reply with quote Back to top

I <3 you guys.

http://www.piriform.com/recuva didn't do anything for me, It couldn't find the drive.

Active@ Partition Recovery on the other hand, I downloaded it, and it sees my drive, it still says Unallocated, but I'm in the process right now of doing a QuickScan, and let me say, there is nothing quick about scanning 1TB. I'll post the results as soon as I get them.

Seriously, thanks for the help guys.

EDIT: I forgot to mention, I backed up the Partitioning Info, then Attempted to fix the MBR, it said it was successful but it still showed it as Unallocated data. So I restored the old Partition Data, and NOW am running a QuickScan.
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GPFontaine
Joined: Dec 06 2007
Location: Connecticut
PostPosted: Dec 21 2010 04:03 pm Reply with quote Back to top

Keep us posted, you are doing well.



 
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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Dec 21 2010 04:12 pm Reply with quote Back to top

Oh, and I hear the drive spinning right now, but no "clicking" as you described. So I assume that's good news.
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The Opponent
Title: Forum Battle WINNER
Joined: Feb 24 2010
Location: The Danger Zone
PostPosted: Dec 21 2010 05:10 pm Reply with quote Back to top

Hang on. Is the scan still going? If so, save the results when it finishes, then unmount the drive and plug it back in.


I'm not a bad enough dude, but I am an edgy little shit. I'll do what I can.
 
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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Dec 21 2010 05:40 pm Reply with quote Back to top

The-Excel wrote:
Hang on. Is the scan still going? If so, save the results when it finishes, then unmount the drive and plug it back in.

Yep. from when I posted, to now. Its scanned 180GB. Only 756GB to go. By my Math (roughly 90GB an hour) Its going to take the scan a total of 10 hours and change. So I still have a good 8 hours and change to go.

And will do. I'll save the results and post them.
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The Opponent
Title: Forum Battle WINNER
Joined: Feb 24 2010
Location: The Danger Zone
PostPosted: Dec 21 2010 08:12 pm Reply with quote Back to top

If it really takes that long for a QuickScan, you may as well go on vacation after you start a SuperScan if you have to.

I'm saying that you should try to remount the drive after the scan finishes because there's a chance that Windows hasn't read the new boot sector yet. It's been a long time since I had to do this, so I apologize for not mentioning that first.


I'm not a bad enough dude, but I am an edgy little shit. I'll do what I can.
 
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Knyte
2010 SLF Tag Champ*
Title: Curator Of The VGM
Joined: Nov 01 2006
Location: Here I am.
PostPosted: Dec 21 2010 08:29 pm Reply with quote Back to top

I believe that the issue lies with the change in controllers between the WD case and the new one. It is very odd that it see the drive and its data space, but sees nothing on it.

If your scan doesn't work, try this:

STEP 1 -
Go here:
http://www.ubuntu.com/desktop/get-ubuntu/download

Download Ubuntu 10.10, and burn it to disc. (If you need help, follow the directions on the site.)

STEP 2 -
Boot from the Ubuntu Disc you just burnt. When it gives you an option choose (Live CD).
This will load Ubuntu Linux from the CD into memory. (It does not actually install anything.)
Now, unless you are familiar with Linux GUI, this may look a little weird to you.

STEP 3 -
Plug in your external drive.
You should see it appear on the desktop.
Click on it, and see if there is any data on it.
If your files are there, go to STEP 4.

STEP 4 -
Move the important files off the External HD and onto a Jumpdrive, burn to a cd, or anything else.

That's it. Remove, the Ubuntu CD, and reboot the system.

You are now back in Windows.

You will still most likely have to partition the drive and format it before you can use it again, but all of your important files would be off of it.
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