SydLexia.com - The Forums :: View topic

Posted: Sep 04 2009 09:19 am

So the site was just down for about 5-10 minutes. So I filled a tech support request form on Dreamhost's (my hosting service) website. The thing is, the tech support request form is done in steps, and their bots begin testing your site the second you start filling out the form. So I finish filling out the form, and by then, the site is already fixed. So now some tech is going to read my support request and think I'm an idiot. This happens almost every single time I fill out a support form. I don't like it, it makes me feel like an asshole. I would prefer if they could maybe not fix my site until a minute or so after I've finished filling out the form.

Posted: Sep 04 2009 09:33 am

I'm sure they expect that to happen often though since it tests it immediately. Next time just start the form and stop at question one.

Joined: Sep 02 2009 Posts: 16

???

2010 SLF Tag Champ Joined: Jun 07 2006 Posts: 12294

wouldn't you want the site back up ASAP?

let them read it and think you're an idiot. it's what they get payed for, and who care's what they think? they don't get payed to have opinions on their customers, they get payed to fix things that break.

Posted: Sep 05 2009 12:58 am

I'm kinda with FNJ on this one, but I respect where you're coming from Syd. It is kind of an odd system.

2010 SLF Tag Champ Joined: Jun 07 2006 Posts: 12294

I'm just saying, yo. I could care less if some dude in another state thinks im an idiot as long as my masses of followers could still access my material. they're the ones that will help me eventually overthrow the government by tirelessly throwing their broken bodies upon my foes, not tech support.

once I am appointed grand emperor, we can deal with that tech support guy. then we'll see who the idiot REALLY is.

Title: Alexz Aficionado Joined: May 21 2008 Posts: 2889

I use Dreamhost too and found they have really good tech support. My questions are usually about installing stuff I don't understand though, like PHP5 on a folder or sub-domain or why SquirrelMail got hit by a car.

For most things, they've got great tech support.

2010 SLF Tag Champ Joined: Jun 07 2006 Posts: 12294

so you think they should be spared of the great cleansing?

Posted: Sep 05 2009 07:38 am

Yeah.. I know my complaint is stupid.

Posted: Sep 05 2009 10:14 am

The Dreamcast still has tech support?
EDIT: Sorry, Misread the topic Embarrassed

Posted: Sep 05 2009 11:00 am

Be nice to the operators if you call, they don't really want to read haltingly from a poorly written script, but they have to. Neutral

Posted: Sep 05 2009 12:04 pm

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

Posted: Sep 05 2009 12:10 pm

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last four of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

Posted: Sep 05 2009 01:02 pm

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

Posted: Sep 05 2009 01:07 pm

Blackout wrote:

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

yup. i know what you mean

2010 SLF Tag Champ Joined: Jun 07 2006 Posts: 12294

Blackout wrote:

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

you will be the first to be destroyed when the great uprising comes.

Posted: Sep 06 2009 02:09 am

FNJ wrote:

Blackout wrote:

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

you will be the first to be destroyed when the great uprising comes.

Whatever, who do you think you'll have to outsource orbital lazer tech support to? Rolling Eyes

Posted: Sep 06 2009 03:25 am

Blackout wrote:

FNJ wrote:

Blackout wrote:

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

you will be the first to be destroyed when the great uprising comes.

Whatever, who do you think you'll have to outsource orbital lazer tech support to? Rolling Eyes

The Aliens, let The Aliens handle it.

Posted: Sep 06 2009 03:32 am

Eddie_Hyde wrote:

Blackout wrote:

FNJ wrote:

Blackout wrote:

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

you will be the first to be destroyed when the great uprising comes.

Whatever, who do you think you'll have to outsource orbital lazer tech support to? Rolling Eyes

The Aliens, let The Aliens handle it.

You mean like spanish speaking agents?

Posted: Sep 06 2009 03:38 am

Blackout wrote:

Eddie_Hyde wrote:

Blackout wrote:

FNJ wrote:

Blackout wrote:

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

you will be the first to be destroyed when the great uprising comes.

Whatever, who do you think you'll have to outsource orbital lazer tech support to? Rolling Eyes

The Aliens, let The Aliens handle it.

You mean like spanish speaking agents?

No, the ones on mars.

Posted: Sep 06 2009 04:32 am

Thorinair wrote:

The Dreamcast still has tech support?
EDIT: Sorry, Misread the topic Embarrassed

I thought the same thing initially Surprised

Posted: Sep 06 2009 07:12 am

Eddie_Hyde wrote:

Blackout wrote:

Eddie_Hyde wrote:

Blackout wrote:

FNJ wrote:

Blackout wrote:

Rydog wrote:

username wrote:

i hate calling most customer service places now, since they all go to Abu Dhabi or some fucking eastern indian place.

You know, I fucking hate when I have to give a computer operator my account number, my problem, last for of my ss#, name of my dog and when they last saw the vet, stance on abortion.....and then the live operator ASKS ME THE SAME FUCKING QUESTIONS!!

I'm telling you as an operator we hate it as much as you, but our hands are tied. Sad

you will be the first to be destroyed when the great uprising comes.

Whatever, who do you think you'll have to outsource orbital lazer tech support to? Rolling Eyes

The Aliens, let The Aliens handle it.

You mean like spanish speaking agents?

No, the ones on mars.

There's nothing on mars but the robot we sent, and I'll be damned if Ima let FNJ outsource my orbital lazer tech support call center to a rock humping hunk of junk! Evil

2010 SLF Tag Champ Joined: Jun 07 2006 Posts: 12294

dude, you're gonna have some biker mice doing tech support in the future.

Posted: Sep 09 2009 11:49 pm

Oh my god I loved that show <3

Posted: Sep 10 2009 09:39 am

Yes! Biker Mice rule! Not quite TMNT, but still sweet.