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Blackout
Title: Captain Oblivious
Joined: Sep 01 2007
Location: That Rainy State
Posts: 10376
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*caplocks ON*
I HATE HATE HAT THESE GOD DAMN THINGS!
*end caplocks*
Some of them will say to leave message, press 1 and let you skip right to the beep. If you try it before it finishes telling you that, it says sorry 1 is not a correct option and starts the whole damn spiel over again! I know how to leave a voice mail and I know how to page a number out, I don't need some bullshit canned recording forcing it's instructions on me! I'm trying to dispatch a metaphorical dump truck of calls for all sorts of different situations, paging doctors and technicians, leaving messages etc, and I am wasting precious time being instructed on how to use the telephone by a recording. I just want to talk the the Pharmacist, I don't care about the milk on sale or what kind of insurance is offered. GAH! 
Anyone else hate phone mazes? 
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Valdronius
Moderator
Title: SydLexia COO
Joined: Aug 22 2005
Location: The Great White North
Posts: 4465
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I believe everyone hates them. I especially hate the ones you have to talk to, as if our species has devolved to the point where expecting people to be able to push a specific button on a touchtone phone is too much. Yet for some reason, we can expect everyone to speak recognizable english. Half the time the things don't even recognize -my- speech.
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| Klimbatize wrote: |
| A Hispanic dude living in Arizona knows a lot of Latinas? That's fucking odd. |
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Blackout
Title: Captain Oblivious
Joined: Sep 01 2007
Location: That Rainy State
Posts: 10376
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And what's the deal with them thanking you for calling? How the hell can a prerecorded message display gratitude? Customer service think tank claptrap! 
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Ba'al
Title: Zerg Zergling
Joined: Mar 02 2008
Location: Uranus
Posts: 2286
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| Valdronius wrote: |
| I believe everyone hates them. I especially hate the ones you have to talk to, as if our species has devolved to the point where expecting people to be able to push a specific button on a touchtone phone is too much. Yet for some reason, we can expect everyone to speak recognizable english. Half the time the things don't even recognize -my- speech. |
My god, I had a bad experience with them not too long ago. It constantly thought I was saying the other option.
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username
Title: owner of a lonely heart
Joined: Jul 06 2007
Location: phoenix, az usa
Posts: 16136
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yeah, the automated voice response ones suck my ass. just say customer service over and over and you can get thru. or hit 0 over and over.
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| Klimbatize wrote: |
| I'll eat a turkey sandwich while blowing my load |
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Lady_Satine
Title: Head of Lexian R&D
Joined: Oct 15 2005
Location: Metro area, Georgia
Posts: 7287
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| username wrote: |
| yeah, the automated voice response ones suck my ass. just say customer service over and over and you can get thru. or hit 0 over and over. |
Or just look up the respective company on here: http://www.gethuman.com/
The things that bug me is when an automated messaged kicks in on my answering machine. I'm not so retarded I can't rewind the message if I didn't get your number.
Also, getting a phone call that turns the tables on you as if you were the one calling and says "Please hold on"
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"Life is a waste of time. Time is a waste of life. Get wasted all the time, and you'll have the time of your life!" |
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DoctorOrpheus
Title: Title: Title: Title
Joined: Sep 18 2008
Posts: 258
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I usually press whichever number is 'For all other options' until eventually I reach an operator. Seems to be the only way to get what I want.
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King
Title: CTE
Joined: Apr 27 2008
Location: Harrisburg, PA
Posts: 1506
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The ones I hate are 2 really. Those are the automated system that if it doesn't understand your response, even if you are hitting 0 or saying operator or customer service it just says something like I am sorry we cannot help you and then goodbye and hangs up on you. The 2nd is Sun Microsystems automated systems, having had to call their to speak to employees as a recrutier, sucks terribly so. It is really funny too because the complicated names that you aren't sure how to pronounce it figures those out right away and directs you, sometimes that is, but the normal names like a Steve Jones, or Robert Shaw, or whatever, thinks you are saying a hard name, and when you say you are not, either kicks you to an operator that doesn't want to look anything up and sometimes kicks you back to the system, or to a general voicemail box.
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Blackout
Title: Captain Oblivious
Joined: Sep 01 2007
Location: That Rainy State
Posts: 10376
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I hate the fact that each system has it's own set of instructions. 1 may get you to a voice mail in one system, but do nothing in another. It's just completely ridiculous. If they're gonna make us sit and listen to these awful things then at least standardize them.
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Decoy
Title: !
Joined: Aug 29 2006
Posts: 87
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I hate the ones that thank you for holding, when you're on hold, literally every 20 seconds.
While Nintendo customer support is really helpful, their automated messages are very guilty of this.
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A shovel and a complete lack of ethics can get you anything. |
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