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AOL still has 3.5 million dial-up subscribers!


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Lady_Satine
Title: Head of Lexian R&D
Joined: Oct 15 2005
Location: Metro area, Georgia
PostPosted: Nov 04 2011 06:17 am Reply with quote Back to top

http://www.businessinsider.com/35-million-people-still-subscribe-to-aols-dialup-service-2011-11

"And the decline from last year — about 630,000 subs — was AOL’s smallest Q3 shrinkage yet, thanks to price promotions that attracted 200,000 more people to an AOL access subscription.

This time in 2006 and 2007, AOL was losing 5 million customers a year.

According to AOL’s earnings release, the “average paid tenure” of its subscribers was about 10.6 years in Q3, up from about 9.4 years last year. (Of course, some of AOL’s existing access subscribers might not even realize they’re still paying for it.)"


"Life is a waste of time. Time is a waste of life. Get wasted all the time, and you'll have the time of your life!"
 
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Syd Lexia
Site Admin
Title: Pop Culture Junkie
Joined: Jul 30 2005
Location: Wakefield, MA
PostPosted: Nov 04 2011 07:27 am Reply with quote Back to top

I actually got fucked really hard by Dell and AOL. When I bought a computer back in 1999, it came with a free 6 month AOL subscription, which then became a PAID subscription after that. And the account came preloaded on the computer, setup using billing information and personal information I had given Dell when I purchased my computer.

So, after about 3 months of paying for AOL, I realized what was going on and tried to cancel... but I couldn't. AOL was set up in such a way that you could not cancel your AOL account through the AOL service. You had to either call them, or fax or mail in a form you could print out. I think that sort of business practice should be illegal, but it's unfortunately not. Well, here was the issue. Their operators were trained to keep you on the phone as long as possible and basically waste your time so that you would give up on cancelling your account. I NEVER call customer service lines unless I absolutely have to, so I decided to fax in the form... and it was rejected. While my billing information was under my "real" name, the official name on the account was Syd Lexia, because I was already in the habit of registering my computers and software packages under that name for my own amusement. Any software packages I use are registered to:

Name: Syd Lexia
Company: Evil Things Like Death, Inc.

So, I signed the form using my "real" name, and I think I needed to provide a copy of some form of identification too. Well, sign the name on the account was Syd Lexia, they told me that I didn't have the authority to cancel the account in question, even though the person trying to cancel was the name on the debit card being billed for it. I tried to get my bank to put a stop payment on all future transactions to AOL, but they wouldn't. So then I called AOL to try and cancel, and I ended up hanging up after about 60 minutes. Then my dad called and he ended hanging up after 30 minutes. So I ended up paying 24.90 a month for almost three years because Dell pre-registered me for crappy online software I didn't even want or need.

The only reason I'm not paying for AOL now is because they started offering a free service years ago where if you're not connecting to the internet directly through them, you don't have to pay them anything.
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GPFontaine
Joined: Dec 06 2007
Location: Connecticut
PostPosted: Nov 04 2011 08:53 am Reply with quote Back to top

I think I want to try and subscribe. I'd like to see if my name is still blacklisted after 15+ years.



 
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Lady_Satine
Title: Head of Lexian R&D
Joined: Oct 15 2005
Location: Metro area, Georgia
PostPosted: Nov 04 2011 08:54 am Reply with quote Back to top

GPFontaine wrote:
I'd like to see if my name is still blacklisted after 15+ years.

What'd you do?


"Life is a waste of time. Time is a waste of life. Get wasted all the time, and you'll have the time of your life!"
 
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Syd Lexia
Site Admin
Title: Pop Culture Junkie
Joined: Jul 30 2005
Location: Wakefield, MA
PostPosted: Nov 04 2011 08:57 am Reply with quote Back to top

He sent out a very basic virus, if I recall correctly. It was an .EXE file that would delete your hard drive or something like that.
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Klimbatize
2010 NES Champ
Title: 2011 Picnic/Death Champ
Joined: Mar 15 2010
Location: Las Vegas, NV
PostPosted: Nov 04 2011 09:55 am Reply with quote Back to top

Syd Lexia wrote:
So, after about 3 months of paying for AOL, I realized what was going on and tried to cancel... but I couldn't.

When I tried to cancel AOL years ago it took me about three days of calls to do so. The vid below is from a guy who had kept trying, too. The AOL salesguy in the below video was actually far less annoying then the six or so people I spoke to at AOL when I tried to cancel. A few of them tried to claim that I was using AOL for 50+ hours a month, and were even giving me websites that I supposedly went to. I hadn't been. But it did get me thinking...salespeople had access to the websites I frequented? Thank god they didn't come up with some actually ones I go went to at the time.



Pretty much the greatest thread of all time: http://www.sydlexia.com/forums/viewtopic.php?t=14789

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Preng
Title: All right, that's cool!
Joined: Jan 11 2010
Location: Accounting Dept.
PostPosted: Nov 04 2011 12:05 pm Reply with quote Back to top

From Jeep's Sydapedia page:

"I was kicked off of my first ISP (AOL) for sending someone a batch file that deleted his entire Windows 3.1 installation and some key DOS files."

At any rate, I'm pretty glad I've never had to deal with AOL after reading the stories here.
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username
Title: owner of a lonely heart
Joined: Jul 06 2007
Location: phoenix, az usa
PostPosted: Nov 04 2011 12:11 pm Reply with quote Back to top

heh, that vid Klim posted is the first thing i recalled after i read Syd's story.


Klimbatize wrote:
I'll eat a turkey sandwich while blowing my load

 
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aika
Title: Narcissist
Joined: Apr 25 2008
Location: On the table.
PostPosted: Nov 04 2011 01:20 pm Reply with quote Back to top

My mom is one of those people who refuses to get a new anything (computer, tv, phone, camera, etc) unless the one she has is well and truly broken. Well, she had an old IBM Aptiva computer that couldn't run on the internet connection we had, but she still used the computer to do her books and file her taxes each year. Since it couldn't connect via cable modem, she would take one of the multitude of "free for 45 days!" AOL CD's we'd get in the mail and use AOL to connect to the internet and file her taxes. Once she was done with the whole process, she'd call and tell them she wanted to cancel.

Of course they'd give her the same run-around like everyone else seems to have gotten, but she had a technique. She'd call and when they asked her what she wanted, she'd say "I want to cancel my account." As soon as they started trying with the run-around, she'd cut them off: "I want to cancel my account. Now. Today." If they persisted, she'd cut them off again: "I want to cancel my account today. If you cannot do it then put your manager on the phone or someone else who can cancel my account." She'd refuse to answer any questions, give them any information, or accept any offers, and if they kept asking questions she'd just repeat "I want to cancel my account." They'd still give her crap about it, but usually she'd be off the phone within ten minutes with her account cancelled.


天上天下唯我独尊
 
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Ghandi
Title: Alexz Aficionado
Joined: May 21 2008
PostPosted: Nov 04 2011 01:56 pm Reply with quote Back to top

I had to cancel AOL once and it went surprisingly smooth. I had read all the nightmare stories, likes one here, and was intimidated about calling them. Luckily, it all ran smooth and I was never billed again.

The moral of the story is: AOL is the devil!


RIP Hacker

Alexz Johnson

 
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username
Title: owner of a lonely heart
Joined: Jul 06 2007
Location: phoenix, az usa
PostPosted: Nov 04 2011 02:22 pm Reply with quote Back to top

whenever i need to cancel anything, i just tell them im moving to mexico, or im moving in w/someone who already has the service.


Klimbatize wrote:
I'll eat a turkey sandwich while blowing my load

 
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Shut up, Dorn
Title: White Chocolate
Joined: Jan 04 2008
Location: Grate Whyte Norf
PostPosted: Nov 05 2011 08:00 am Reply with quote Back to top

AOL, thats great. What a sham, but they ran the show back in the day.


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Atma
Title: Dragoon
Joined: Apr 29 2010
Location: Cincinnati, OH
PostPosted: Nov 05 2011 05:57 pm Reply with quote Back to top

I remember when we would receive those Free Trial Discs as a kid. I got to use them as targets for my BB Gun.
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Ice2SeeYou
Title: Sexual Tyrannosaurus
Joined: Sep 28 2008
Location: South of Heaven
PostPosted: Nov 05 2011 10:23 pm Reply with quote Back to top

I didn't know AOL still existed.


Sydlexia.com - Where miserable bastards meet to call each other retards.
 
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Slayer1
Title: ,,!,, for you know who
Joined: Sep 23 2008
PostPosted: Nov 05 2011 10:43 pm Reply with quote Back to top

Up until the end of 2010 I had dial up... I kept having to find new disks to re-install AOL and that was damn near impossible to do in Central New York.
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SSNintendo
Title: Likes to Blow Sh*t Up
Joined: Oct 14 2006
Location: Virginia
PostPosted: Nov 06 2011 09:58 am Reply with quote Back to top

Syd Lexia wrote:
He sent out a very basic virus, if I recall correctly. It was an .EXE file that would delete your hard drive or something like that.


I sorta remember him telling me that story on here before.

Anyways, when I got a Gateway computer back in late 2000, it came with a year free of AOL... Good thing we went to cable modem after that.
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Cow Bell Man
Joined: Jul 29 2009
Location: Ontario, OR
PostPosted: Nov 07 2011 04:07 am Reply with quote Back to top

My parents swear to this day that AOL is the internet. I am so ashamed.
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Undeath
Title: Facepuncher of Asses
Joined: Jan 15 2009
Location: Here
PostPosted: Nov 07 2011 04:55 am Reply with quote Back to top

Despite all that, I do fondly remember AOL. It was my first introduction to the internet, at the ripe old age of 13. Back in 1994, when like, five websites existed.

Frankly, I think it was just a way for people to get into chat rooms and try and get laid.


Cracked.com wrote:
"MARGARINE IS ONE MOLECULE AWAY FROM PLASTIC."

Not only is that not right, that's not even wrong. It's a meaningless statement. Saying something is "one molecule away" from plastic is like saying a farm is one letter away from a fart. Water is "one molecule away" from being explosive hydrogen gas.

 
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Syd Lexia
Site Admin
Title: Pop Culture Junkie
Joined: Jul 30 2005
Location: Wakefield, MA
PostPosted: Nov 07 2011 07:33 am Reply with quote Back to top

AOL was a good time back in it's heyday, which was roughly 1993-1999, and anyone who claims otherwise is a liar. It was the Facebook of its time. Best feature: using the program's "Where Is" feature to catch friends/classmates in embarrassing public chatrooms. Always go to the private rooms!

And then there'd be the idiot who would always start the (Your Town) chatroom and start inviting everyone they could find from your town. It would start off okay, but then they'd invite someone who would just troll the hell out of the room. Especially if it was a private room, because those weren't subject to TOS.
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GPFontaine
Joined: Dec 06 2007
Location: Connecticut
PostPosted: Nov 07 2011 08:42 am Reply with quote Back to top

Syd Lexia wrote:
AOL was a good time back in it's heyday, which was roughly 1993-1999, and anyone who claims otherwise is a liar.

It was not good, it was user friendly. There is a difference. The web existed and AOL tried to hide it under their own cushy proprietary interface. Most people didn't understand what a newsgroup or browser was, so an internet client seemed really nice.

In many ways AOL was like a train. You get on and off at selected stops. It is efficient at bringing you to those places. However, how many people use trains vs drive cars. Cars let you go mostly anywhere you want. Sometimes they are faster or slower than trains, however they allow for a greater degree of personal choice, flexibility, and comfort.



 
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Syd Lexia
Site Admin
Title: Pop Culture Junkie
Joined: Jul 30 2005
Location: Wakefield, MA
PostPosted: Nov 07 2011 08:46 am Reply with quote Back to top

I didn't say AOL was good, I said it was a good time.
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GPFontaine
Joined: Dec 06 2007
Location: Connecticut
PostPosted: Nov 07 2011 08:49 am Reply with quote Back to top

Good... good time... my argument remains the same.



 
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Syd Lexia
Site Admin
Title: Pop Culture Junkie
Joined: Jul 30 2005
Location: Wakefield, MA
PostPosted: Nov 07 2011 09:06 am Reply with quote Back to top

Not really. For example, Facebook isn't good, but it's a good time. And it's for the exact same reason that was AOL was a good time: pretty much everyone you knew was on it.
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Lady_Satine
Title: Head of Lexian R&D
Joined: Oct 15 2005
Location: Metro area, Georgia
PostPosted: Nov 07 2011 09:13 am Reply with quote Back to top

Syd Lexia wrote:
Not really. For example, Facebook isn't good, but it's a good time. And it's for the exact same reason that was AOL was a good time: pretty much everyone you knew was on it.

So, does that mean Google+ is like Opera (browser)?


"Life is a waste of time. Time is a waste of life. Get wasted all the time, and you'll have the time of your life!"
 
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Syd Lexia
Site Admin
Title: Pop Culture Junkie
Joined: Jul 30 2005
Location: Wakefield, MA
PostPosted: Nov 07 2011 09:33 am Reply with quote Back to top

No. Google+ is more like whatever fringe browser was competing with Internet Explorer 4 and Netscape Communicator 4.
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