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Posted: Dec 04 2006 09:40 am

Okay, so we ordered wireless internet through AT&T, and they said that they would send someone over to install it the day after Thanksgiving. We waited, no one came, we waited some more. Then we called the company. Turns out that our neighborhood doesn't have the fiber-optics installed, so we can't get it. Well, thanks for fucking calling, you shits! The kicker is, they would've kept this going for as long as possible. They were STILL GOING TO BILL US!!! So, someone else share a rant. I gotta go.

Joined: Feb 24 2006 Posts: 2578

Wow, that bites.

Share a rant? My pleasure. The culprit? An ISP called SolTec. It was about 2 years ago and they were the internet provider for my apartment. I had been having sporadic bouts of servicelessness and it was starting to get on my nerves. A few days before Christmas, big fat zero. No internet connection.

Called SolTec. But see, they have two numbers listed and they don't like to pick up. Once in a while it'll roll over to an answering machine where you can leave a message for them to ignore. So after mucking about with this for a while I decided I was gonna have a word with these people in person.

Went downtown to their building and asked what was going on. The guy behind the desk was surly. He said they were aware of the problem and were working on it. Any idea when it'd be fixed? No. Any idea what the problem was? No. Anyone else there I can talk to? No. What about the tech people working on it? "I don't know how to get ahold of them." Where's your boss? "He's out." When will he be back? "I don't know." What the hell is wrong with you people?

"If you don't like it, get a refund and go to SBC!" Um... okay.

I didn't say okay just yet, though, and he took my number and promised they'd call once things were up and running.

So I go back home and wait. And wait. And wait and wait and wait. Zip. Call lots of times, no answer, leaving ignorable messages. And then, suddenly, I can't even leave a message. Their voicemail box is FULL.

It's getting close to 4:00pm and I think it's like Dec. 23. I know they close at 5:00 so I decide to go down there and stay until they fix the problem. But when I arrive, the place is closed. Apparently they closed on 3:00 that day -- the day BEFORE Christmas Eve, and decided to just fuck the problem.

But that's not all. Turns out, it wasn't just a problem for me. Their entire network was down. Every single damn one of their customers had no internet whatsoever, and it would remain that way for a couple of weeks. They fucked all of their customers.

People were pissed.

However, to make a long story less long, I ultimately did get a complete refund from them, despite having their service for many months. And they lost a load of customers. I used my refund money to pay for new service with SBC, and they haven't given me any problems.

Posted: Dec 04 2006 01:27 pm

Char, what do you mean they're installing wireless into your house? Wouldn't that just be DSL or a cable modem hooked up to a wireless access point? I don't think that would be dependant on if the dude next to you had fiberoptics or not.

Posted: Dec 04 2006 04:17 pm

Verizon is a bunch of faggots. My dad heard that they were faster than Comcast (at least, they had said so) so he ordered it. They came to my parent's house, installed the internet, and left garbage everywhere (cigarette butts, coffee cups, napkins and other shit, right on the lawn and driveway). They even stole my dad's shovel! Unfortunately for them, it was the one he uses to pick up the dogshit. Upon finding this bullshit out, my dad immediately called and cancelled the service and went back to Comcast.

SBC is a bunch of shitfucks. They were supposed to install my internet during the beginning of summer and didn't get it in until around December. They also attempted to BILL me for those months that I didn't even have it, but was supposed to. I called and bitched them out, and they revoked all the bills when I had no service, as well as giving me a permanently lowered monthly internet bill. They still suck though. Comcast seems to be superior to all in terms of pricing and bandwidth.

Posted: Dec 04 2006 07:32 pm

AT&T still exists? I was watching a VHS recoring the other day of when they played the Top 5 viewer's choice Star Trek: TNG episodes before they played the final episode. As you could guess, there are some classic commercials in there. Among the commercials for Zima, Latter Day Saints, and Klingon Vocab tapes was an AT&T commercial. It basically just shows a bunch of people talking about how AT&T meets their communication needs.

Well, as I was watching that... I started wondering where they have been since I haven't seen a new AT&T in forever (of course, it doesn't help that I haven't had cable in few years). Seems like they've become assholes. Or maybe they were assholes in the first place, but once they charged too many people for things they couldn't do, they banned their commercials from the air. Pft. Assholes.

Posted: Dec 04 2006 07:44 pm

A few years ago, before the local phone service changed to "Qwest", they were "US WEST." I moved into my new appartment and called them to set up phone service. The next day I had service, so all was well.

Well, the first bill came, and instead of the 39.99 + tax, that I was expecting, they charged me 79.98 + tax. (It came to something like $90.00) I called them up, and politely asked, "What the fuck?" They checked their records and saw no problems, so the lady at US West said that "must be your install charge added." So, I paid it. The next month rolls around, and guess what? Another bill for $90.00. I called them up again, and they said they didn't understand why I was being charged that much, but they would fix it and prorate the last bill. The next month: Yep, you guessed it, $90. I called them up, yet again, quite upset. Finally, they found that for some reason, I had TWO accounts, both for the same service, at the same address. They cancelled one account, and said they were sorry, and would prorate my bill accordinly.

Well, the next bill came and it was for only $13.00. But, it was too little too late. They turned off my service two weeks prior because I hadn't paid a bill in two months... Fucktards...

I paid the bill and cancelled the service.

Since then, I have used nothing but a cell phone, as my one and only phone, and have had no complaints.

Joined: Apr 14 2006 Location: Lake Michigan Posts: 3332

I moved apartments over the summer and cancelled my comcast account as of 7/31. However, they continued to send me bills to my forwarding address, even though they said I would end up getting a credit. I called up a couple of times, and each time they said they were disconnecting the cable to the apartment building, so as soon as that happens, they would retro-charge my account to the right amount. Well, it turns out that they delayed it until the end of october. So I didn't get my final bill until four months after I moved. While I got a credit of twenty bucks, I had received three straight bills stating that I owed over 200 dollars. That was just stupid.

Posted: Dec 05 2006 09:39 am

No, what I'm trying to say is that the entirety of our neighborhood did not have the internet capability, because if a DSL line goes too far away from its source, the signal degrades. They're trying to get the permit to install a main station around my neighborhood so that we could get the signal, and then they would have to install fiber optics in my house, since we have phone lines that were jury-rigged in by the farmer that used to live there. I just figured it was too much trouble, and I have cable TV, so I'll get cable internet.

Also, since I have no internet capability, I have the added bonus of the bathroom being the only place that I can get a signal from my neighbors, since the neighbor that I used to get the signal from moved, or renamed and encrypted, or something. I also can't tell if the forum has new posts after I attempt to visit it, since I normally lose the connection every 5 fucking minutes, and then the RSS feed updates the page wrong (it marks all forums read, for some reason) when I get back on. This pisses me off, since I assume that my character battle will roll around before Christmas, and I have to wait until after Christmas because the rate for cable internet is reduced by a shitload and I don't have much cash. So I may not even be able to post to defend myself against C. Novolin. In short, this sucks ass!